Customers of Digital Solusi Indonesia are required to read, understand and agree to the following agreement before deciding to use web hosting services at Digital Solusi Indonesia. Otherwise, you must continue to agree to this agreement as long as you are our customer, including its successors and those permitted to replace it.
DIGITAL SOLUSI INDONESIA ("deSolution"), only provides domain registration, cloud server, dedicated server, hosting and web development services (if using it) and does not communicate regarding the content of the website of the company or client.
This agreement is made in such a way for the common interest, also for the security & freedom of customers in using deSolution services.
The lessee (hereinafter referred to as the "customer") is PROHIBITED from
- Using the Digital Solusi Indonesia server for activities that are contrary to applicable laws in the territory of the Republic of Indonesia or laws stipulated in the jurisdiction where the customer lives or international law. Digital Solusi Indonesia is not responsible for the content of the customer's site, the Customer is fully responsible for the content of his/her own site (including the username & password held by the Customer is the Customer's own responsibility)
- Using Digital Solusi Indonesia services for selling or buying products, goods or services that can harm other parties or for fraudulent purposes with the hyip system, pyramid schemes, money games, letter boxes, gambling, and other systems prohibited by the Indonesian Government.
- Storing files or content that directly or indirectly contain files:
1. Mp3 files or the similar.
2. Pirated software.
3. Plagiarized Software/Website
4. Hacker & Phreaking Programs or archives.
5. Phishing Content
6. Warez Sites.
7. IRC Bots, BNC, Egg Drop, etc.
8. Site content violates copyright/patent rights.
9. Using the Digital Solusi Indonesia server for adult/porn sites.
10. Video/Audio Streaming.
11. Web Chat / Chat Room. - Using Digital Solusi Indonesia servers to run background processes (processes that work continuously on the server). For example: IRC bots, wget, Java Chat Server & others.
- If Digital Solusi Indonesia finds an account using excessive resources and burdening the server, then Digital Solusi Indonesia can temporarily deactivate the account and provide a warning to the account owner. And the account can be reopened after an agreement with the owner to optimize the program and/or upgrade using a dedicated server service.
- Trying to damage, enter, duplicate, try to replace data & systems located on the Digital Solusi Indonesia server that are not the rights of the related customer, or do things that can harm the Digital Solusi Indonesia system.
- Trying to damage, trying to replace data & server systems owned by third parties through the Digital Solusi Indonesia server.
- Sending Spam E-mails and or Massmail (emails offering goods or services, promotions, affiliates, MLM or any type of activity that interferes with other parties or the Digital Solusi Indonesia party) that are not requested or desired by other parties either through the Digital Solusi Indonesia server or external servers. Also including websites that are considered to invite SPAM are also not allowed to be hosted on Digital Solusi Indonesia.
If a customer does SPAM, the customer's account will be immediately blocked without prior notification and the customer must make a written agreement on the material accompanied by a photocopy of the customer's ID card and sent by post to the Digital Solusi Indonesia address that the customer will not do the SPAM again & is willing to be prosecuted in accordance with applicable law in Indonesia. If the Digital Solusi Indonesia warning is not responded to within 1 week, the Customer's account will be closed. - Selling web space, free e-mail forward / POP3 / Autoresponder, subdomains, etc. to other parties without written permission from Digital Solusi Indonesia.
- It is prohibited to use the contents of the Digital Solusi Indonesia website without the permission of Digital Solusi Indonesia. Including text, images / pictures, or other files.
- It is prohibited to use Digital Solusi Indonesia services for fraudulent purposes. If fraud occurs :
1. Third parties as reporters and Digital Solusi Indonesia customers as reported parties are required to include evidence and personal data for verification from Digital Solusi Indonesia.
2. Digital Solusi Indonesia verifies Digital Solusi Indonesia customers via email to Digital Solusi Indonesia customers and must be responded to no later than 1 x 24 hours. If there is no response during the grace period, the website will be deactivated.
3. If the fraud process cannot be resolved by consensus, the victim or reporter can use the legal process in accordance with the laws in force in the Republic of Indonesia.
4. During the legal process, Digital Solusi Indonesia will deactivate the account concerned until the problem is over.
Customer Obligations
If the following obligations cannot be met, then we cannot accept you as our customer.
- Willing to "read" these rules before registering & willing to "obey" these rules after registering with Digital Solusi Indonesia.
- Register an email address that is still functioning (can receive emails properly) to the Digital Solusi Indonesia customer database, where the email address will be used for your account information, billing, announcements and other notifications. If in the future the customer changes their email address, the customer is required to update their own email address to the Digital Solusi Indonesia customer database.
- Willing to read the contents of emails from Digital Solusi Indonesia (announcements, bills, etc.) or other companies related to Digital Solusi Indonesia, for example Domain Registrar, and all related organizations. Digital Solusi Indonesia does not send bills or other notifications via fax, SMS or post. Expiry information is an obligation that must be known by customers and Digital Solusi Indonesia only informs them.
- Pay on time for the services that customers order no later than the due date stated on the invoice.
- Send confirmation after making payment and explain the purpose of the payment. Customers are required to confirm in accordance with the method determined by Digital Solusi Indonesia.
- Responsible for obtaining at their own expense, all licenses, permits, approvals, and intellectual property rights or other rights that may be required to use the Service.
- Responsible for all information taken, stored, and sent by customers through the Digital Solusi Indonesia service.
- Responsible for managing the use of the storage capacity provided so that it does not exceed the capacity that has been allocated for it. If Digital Solusi Indonesia finds excessive use of hosting account capacity, then Digital Solusi Indonesia has the right to temporarily deactivate the account until there is a repair or upgrade for the excess use of hosting capacity at Digital Solusi Indonesia.
- Comply with the rules and regulations that have been in effect and will be in effect at Digital Solusi Indonesia. Matters that have not been stipulated on this page will be stipulated at another time.
Other Terms
MEMBERSHIP & PAYMENT SYSTEM
- Digital Solusi Indonesia has the right not to activate a customer account if proof of payment/transfer has not been received.
- Digital Solusi Indonesia is not responsible for orders that have been paid for but have not been processed due to the lack of payment confirmation.
- Funds that have been paid to Digital Solusi Indonesia cannot be requested back for any reason if the consumer cancels the contract unilaterally.
- If the customer decides to resign from the Digital Solusi Indonesia service, the customer must provide notification to the Digital Solusi Indonesia Billing Department before the due date of the relevant month. If there is no notification of resignation from the customer, the customer's monthly payment is considered to continue and the customer is required to pay the arrears.
- Digital Solusi Indonesia has the right to delete all site contents that are overdue for more than 1 month & there is no compensation for lost data or any losses caused by the deletion of the account.
- Digital Solusi Indonesia has the right to withhold the transfer/change of domain names of customers who have financial obligations.
- Digital Solusi Indonesia unilaterally terminates the contract if the customer commits bad ethics or acts that are excessively impolite/inhumane or go beyond the limits of decency.
- Digital Solusi Indonesia rejects customer requests to release Digital Solusi Indonesia company data in any form, which is not the customer's right.
- Digital Solusi Indonesia has the right to unilaterally stop services to customers if the domain name and content of the customer's website are proven to contain sensitive sentences or are prohibited by one of the countries in the world. Whether it is racial, political, religious and so on.
- Digital Solusi Indonesia has the right to deactivate (suspend) hosting accounts that are detected to be performing activities that require very large resources (apache, mysql, mail, etc.) and causing the server to go down. And new hosting accounts can be reopened if there is an agreement from the Customer to fix their website program so that it no longer consumes large resources.
- Digital Solusi Indonesia has the right to display the customer's website address on our portfolio page if using Web Development services from Desolution. This will actually benefit the customer concerned because they will get additional visitors/traffic from our portfolio page.
- Digital Solusi Indonesia cannot refund the rental fee in the event of a disaster, riot or anything undesirable that is beyond our control.
DOMAIN NAME REGISTRATION
- The domain name that has been chosen by our customers cannot be replaced with another domain name. If the customer wants to change the domain name, then the customer must make a new purchase for the other domain name. This also applies to hosting registration, where active hosting cannot be replaced with hosting for another domain name.
- Customers cannot blame Digital Solusi Indonesia if the domain name ordered by the customer has been purchased by another party before we have time to register it (on the same day).
- Customers as domain owners are required to comply with the regulations set by the relevant Domain Registrar, for example regarding domain usage, whois information, renewal methods and so on. Digital Solusi Indonesia only helps its customers register the domain name to the Domain Registrar, all risks or losses caused by the Domain Registrar are beyond the responsibility of Digital Solusi Indonesia.
- Customers are fully responsible for WHOIS information (contact person and address) completed by the customer themselves. Customers are prohibited from misusing "Owner/Registrant Contact", "Administrative Contact" and "Billing Contact", for example using the name and address of another person without permission from the relevant party.
- Digital Solusi Indonesia provides access to its customers to change their domain name information directly, but Digital Solusi Indonesia cannot provide our Registrar root user ID and password. Where the user ID and password of the account are the ones we use to register the domains of other Digital Solusi Indonesia customers.
- Any costs or losses incurred by third parties, such as Domain Registrar (the company where the customer's domain name is registered) are the customer's responsibility, NOT Digital Solusi Indonesia's responsibility. Examples: invoices & domain name extensions, invoices due to domain name modifications, DNS address changes after server transfers, payment confirmation errors from the Domain Registrar for domain name payments or extensions, expired/released domain names of our customers, domain name billing emails sent by the Registrar that do not reach our customers' mailboxes, damage to domain names and others related to the customer's domain name.
- Every request for EPP Code Domain, move service and Domain transfer will be processed within 1 x 24 hours. This process will be validated by account management data at Digital Solusi Indonesia with email and data on the customer's Identity Card/KTP.
DOMAIN NAME RENEWAL
- Renewing a domain name is the customer's own obligation and responsibility. If there is no prior notification of resignation from the customer, the customer must still make monthly Hosting payments even though the customer's domain name has expired. The customer must renew the domain name 2 months before the expiration date to avoid the expiration/release of the customer's domain name. Digital Solusi Indonesia is not responsible for any fines/losses incurred due to the delay. Since Digital Solusi Indonesia only helps register, process and renew the customer's domain name to the Domain Registrar.
- Any domain name that exceeds the 2 week (14 day) expiration period and is not renewed will be subject to a fine of 10x the registered domain price to renew the domain name.
Customers are prohibited from replacing "Owner/Registrant Contact", "Administrative Contact" and "Billing Contact" with the name and email address of Digital Solusi Indonesia, because announcements such as domain extensions and so on will be sent to these addresses (to customers ). Extending the domain name is entirely the customer's own responsibility, customers are not entitled to use the name and email address of Digital Solusi Indonesia on these contacts and charge the extension of the domain name to Digital Solusi Indonesia. - In accordance with the ICANN - (the manager of all domain names in the world), if your domain name has expired/mature for more than 30 days, the Registrar (ICANN Reseller) will return your domain name to the Registry so that your domain status changes to "REDEMPTIONPERIOD". The registry will hold the domain name until it is released/available. During this period, Digital Solusi Indonesia cannot help you extend it. Monitoring the domain name until it is released/available again is entirely "not" the responsibility of Digital Solusi Indonesia.
Violation of the above rules & provisions, then
- Giving a warning 1 (one) time.
- If the 2 (two) warnings are still ignored and the violation continues, Digital Solusi Indonesia will unilaterally terminate the service to the customer without any obligation to return the rental fee.
